Complaint/ Refund Policy

RETURNS

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Our return policy is valid for 14 days. If your purchase is more than 14 days old, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

In order to complete your return, we need a valid order number.

The following items are completely non-returnable:

*The personalized items

* Gift vouchers
* Items that are no longer in their original condition, damaged or missing parts for reasons not attributable to our error.
* Items returned after 14 days from delivery.

Refunds (if applicable)
When we have received and inspected your return, we will send you an email to let you know that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be posted.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all of this and still have not received a refund, please contact us at info@habi-kids.com.

Promotional Item (if applicable)
Refunds can only be given for regular priced items, unfortunately sale items are not eligible for refunds.

Exchange (if applicable)
Exchanges will only be given for defective or damaged items. If you would like to exchange an item for the same item, email us at info@habi-kids.com and send the item to: An der Schanze 16, Stein, 90547, Germany.

Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail.

If the item was not marked as a gift when purchased or sent to the gift giver, a refund will be made to the gift giver and the gift giver will be notified of the return.
Shipment
To return your product you should send your product to: An der Schanze 16, Stein, 90547, Germany.

You will have to pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping cost will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country you reside in.

If you are shipping an item over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you have returned.